Return policy

Thank you for your purchase. We hope you are happy with your purchase. If for any reason it does not meet your expectations, you can return it within 14 days of delivery. You may request a return by CLICKING HERE.

RETURN PERIOD

We use a return period of 14 days during which you may return your package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Approved returns must be sent to the address provided in the return instructions.

CONDITIONS FOR RETURN

To be eligible for a refund:

  • Items must be unused, unwashed and in original condition, suitable for resale with the tags intact and still attached to the product.
  • All original packaging must be included
  • Proof of purchase is required

We reserve the right to decline returns that do not meet these conditions.

We do not offer direct exchanges. If you wish to exchange an item, you may please return your order, opt for a refund and make a new order for the correct product.  

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Custom or made-to-order pieces
  • Items marked as final sale
  • Products damaged due to misuse or improper care
  • Products that have exceeded the 14 days return window

Any product that is returned used or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.  

RETURN COSTS

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

REFUNDS

Once the returned item is received and inspected, a refund will be issued to the original payment method.

Refunds will be processed within 10 working days of receiving the returned goods in our warehouse.

Original shipping costs if applicable will be refunded in accordance with EU consumer regulations. Any additional costs resulting from selecting a non-standard delivery method are non-refundable.

FAULTY OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photographs of the issue. We will arrange a replacement or refund as appropriate.

CONTACT US

If you have any questions or need further assistance, please contact our customer service team at info@levelamsterdam.com.